Effective Date: [INSERT DATE]
Last Updated: [INSERT DATE]

Lisiane Fidalgo Brain Empowerment LLC (“we,” “us,” “our,” or “the Practice”) respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains what information we collect through our website lisianefidalgo.com (the “Site”) and our therapy services, how we use and protect it, and the choices you have regarding that information.

This policy applies to information collected through our website, email communications, phone calls, intake forms, and in-person or virtual therapy sessions.

1. Who We Are

Lisiane Fidalgo Brain Empowerment LLC
Owner: Lisiane Fidalgo, Licensed Mental Health Counselor (LMHC), State of Florida
Address: 2967 Bee Ridge Road, Sarasota, FL 34231
Phone: (941) 541-3281
Email: lisiane@lisianefidalgo.com

2. Information We Collect

2.1 Information You Provide Directly

  • Contact information: name, email address, phone number, mailing address
  • Appointment details: scheduled consultation times, scheduling preferences, time zone
  • Information shared during consultations or intake: reason for seeking therapy, general background, relevant history
  • Payment information: handled by our third-party payment processor; we do not store your full credit card number on our servers
  • Messages you send us through contact forms, email, or text

2.2 Protected Health Information (PHI)

Once you become a client, any information you share related to your mental health diagnosis, treatment, or therapeutic sessions constitutes Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). This information is handled separately under our Notice of Privacy Practices (HIPAA), which is provided to you at the start of therapy and is available upon request.

2.3 Information Collected Automatically on Our Website

When you visit lisianefidalgo.com, we (or our third-party tools) may automatically collect:

  • IP address and approximate geographic location
  • Browser type and version, device type, operating system
  • Pages visited, time spent on pages, referring URL
  • Date and time of visit
  • Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule consultations
  • Provide therapy, intensives, and retreat services you request
  • Send appointment reminders and service-related communications
  • Process payments for services rendered
  • Improve our website, services, and client experience
  • Comply with legal, regulatory, professional licensing, and ethical obligations
  • Protect the safety, rights, and property of our clients, the Practice, and others

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We only share your information in limited circumstances:

4.1 With Your Consent

We will not disclose your therapy-related information to anyone without your written authorization, except as permitted or required by law.

4.2 Service Providers (Business Associates)

We work with trusted third parties who help us operate our Practice, including:

  • Scheduling and video-conferencing platforms (e.g., for telehealth sessions)
  • Email and communication services
  • Payment processors
  • Website hosting and analytics providers

These providers are contractually obligated to protect your information and use it only to perform services on our behalf. Providers that handle PHI sign a Business Associate Agreement (BAA) as required under HIPAA.

4.3 Legal and Safety Disclosures

We may disclose information without your consent when required or permitted by law, including:

  • To comply with a court order, subpoena, or legal process
  • To report suspected abuse or neglect of a child, elderly person, or disabled individual (as required by Florida law)
  • To prevent serious and imminent harm to you or another person
  • To comply with reporting obligations of the Florida Board of Clinical Social Work, Marriage & Family Therapy, and Mental Health Counseling

4.4 Business Transfers

If our Practice is merged, acquired, or sold, your information may be transferred as part of that transaction. You will be notified of any such change.

5. How We Protect Your Information

We take reasonable administrative, physical, and technical safeguards to protect your information, including:

  • HIPAA-compliant telehealth and communication platforms for therapy sessions
  • Encrypted email and secure client portals for PHI
  • Password-protected devices and limited staff access
  • Secure storage of physical records in locked locations
  • SSL/TLS encryption on our website

Important: No method of transmission over the internet or electronic storage is 100% secure. Please do not send sensitive health information through unsecured email or website contact forms. For confidential matters, please call us or use the secure client portal provided after you become a client.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and improve your browsing experience
  • Analyze site traffic and understand how visitors use our Site (via tools such as Google Analytics)
  • Support SEO and website performance

You can control cookies through your browser settings. Blocking cookies may affect some site features but will not prevent you from contacting us.

We may also use remarketing pixels (such as Meta Pixel or Google Ads) to show our services to people who have visited our Site. You can opt out of personalized advertising through www.aboutads.info/choices or your browser’s ad settings.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your information (subject to legal retention requirements for client records)
  • Opt out of marketing emails (use the “unsubscribe” link in any marketing email)
  • Withdraw consent where processing is based on consent
  • Receive a copy of your PHI under HIPAA (subject to applicable fees and exceptions)

7.1 Florida Residents

Florida law provides additional protections for mental health records. You may request access to your records under Florida Statute §456.057.

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what information we collect, the right to delete, and the right to opt out of the sale of personal information (we do not sell personal information).

7.3 European Residents (GDPR)

If you are located in the European Economic Area, you may have additional rights under the General Data Protection Regulation, including the right to object to processing and the right to data portability.

To exercise any of these rights, contact us at lisiane@lisianefidalgo.com or (941) 541-3281. We will respond within the timeframes required by law.

8. Retention of Your Information

We retain client records in accordance with Florida licensing requirements and professional ethics guidelines — generally for a minimum of seven (7) years after the last date of service for adult clients, and longer for minors (until 7 years after the minor turns 18). Website inquiry data is retained only as long as needed to respond to your request, unless a therapeutic relationship is established.

9. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13 through our Site. Services for minors are only provided with the written consent of a parent or legal guardian.

10. Third-Party Links

Our Site may contain links to third-party websites (such as social media platforms, booking tools, or articles). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any information.

11. Telehealth Notice

Online therapy sessions are conducted through HIPAA-compliant video platforms. While we take every reasonable precaution, electronic communications carry inherent risks (technical failures, interception, unauthorized access). You will receive a separate Telehealth Informed Consent form before beginning virtual sessions.

12. No Therapist-Client Relationship Through the Website

Browsing this Site, submitting a contact form, or emailing us does not create a therapist-client relationship. A therapeutic relationship is formed only after a signed consent for treatment and the start of services. Information shared on the website or in initial inquiries is not a substitute for professional evaluation or treatment.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be communicated through our website or, for current clients, by email. Your continued use of our Site after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your information, please contact:

Lisiane Fidalgo, LMHC
Lisiane Fidalgo Brain Empowerment LLC
2967 Bee Ridge Road, Sarasota, FL 34231
Phone: (941) 541-3281
Email: lisiane@lisianefidalgo.com

This Privacy Policy is provided for informational purposes. It is not a substitute for the full HIPAA Notice of Privacy Practices you will receive at the start of therapy services.